faq
What is...
Q. What is Pilates? Isn't it just yoga?
A. Pilates is a system of exercise that is designed to move your body in every direction possible. It strengthens and improves ranges of motion, challenges your co-ordination and control, and requires concentration and thoughtfulness. For some there are similarities to yoga, but the movements are more dynamic, usually held for less time and encompass a whole body approach without the meditative/spiritual focus that yoga has.
Q. Can I do Pilates if I am old/young/big/small/strong/weak etc......
A. YES! Pilates is for every body. Every exercise is totally modifiable so there will always be an option suitable for you. We have experience in teaching people of all ages, sizes and abilities.
Q. What is the difference between all your classes? What is a Reformer class?
A. We have a variety of different classes available on our schedule but basically they can be clumped into two distinct styles - Group Classes and Studio Classes. Group Classes are classes in which the teacher instructs a larger group and everyone is doing basically the same exercises (with any modifications you may need) together at the same time. These are our Reformer, Circuit and Mat-work classes. Studio classes are smaller groups, run for a little longer and each individual participant is doing their own tailored program. These are our Quartet, Duet and Solo lessons.
Q. I've never done Pilates before where should I start?
A. Well firstly we think you're awesome and welcome. We have a few classes each week made just for you! If you're looking to simply try Pilates out and have nothing specific you're trying to achieve we suggest either our Reformer | Beginner or Mat-work | Beginner classes. In these you go over all the basics and have time and space to ask questions and figure things out. If you're not sure about where to start shoot us an email and we can arrange a time to have a chat and explore some options that might work for you.
Q. Do you have a waiver form I need to fill in?
A. Why yes we do! We have a set of simple forms you should fill-in and bring with you to your first class (we also have copies in the studio if you don't have access to a printer - just come in a few minutes early before your scheduled class). You can find the forms here as a pdf - we can also email them to you directly if needed.
Q. I need to cancel/re-schedule my class - what are the rules?
A. We have a 12 hour cancellation policy - you're able to cancel, reschedule any class you need to whenever you like up until 12 hours before the scheduled start of the class. If you need to cancel sooner than that please get in touch ASAP. We try and be as accommodating as possible, but also understand that we may need to charge you for the missed session.
How to...
Create an Account
To make any bookings with us you first need to have an account. Here's what you should do
1. Head to the home page www.pilateswithdan.com.au
2. Follow the link to Get started www.pilateswithdan.com.au/get-started
3. Follow the link to ‘Log in’ www.pilateswithdan.com.au/members
They enter your details into the online form to create an account. You will receive an invite code to download the app for your mobile (see below). Many of our members find the app a very convenient way to make bookings etc. It is not necessary, simply an option.
Create an Account on Mobile device
You can create a mobile account by downloading the ‘Spaces by Wix’ app from your appropriate app store. This can be done two different ways:
Email invitation
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Open the email invitation on the mobile device you wish to download the app to.
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Follow the link and the instructions.
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Use the Invite code: HWPC3A to access the Pilates with Dan app.
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Your mobile and website account should now be linked and you should be able to book into classes.
Direct from App Store
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Head to the app store and search for ‘Spaces by Wix’ app, and download it.
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Once downloaded open it and when prompted enter the code HWPC3A
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Make sure the account details entered are correct and if you have a web account they use the same email and phone number.
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The mobile account should now be set up and able to book into classes.
Book a Class
The steps for booking a class are straightforward and easy.
1. Log in.
2. Head to Class Schedule on the website www.pilateswithdan.com.au/class-schedule or Schedule from the menu on the app.
3. Select the Class you wish to book in and select Book Now or Book button.
4. Select how you wish to pay for the class (Casual rate or from a pre-paid Pricing Plan).
5. You’re Booked in!
If you need to cancel a reschedule your class you need to do so no later than 12 hours before the class is scheduled to commence. Failure to do so will result in loss of class credit with no refund.
Class Pass
Class Passes are a very flexible way to book and manage your classes.
To purchase a Class Pass:
1. Log in.
2. Head to Class Prices on the website www.pilateswithdan.com.au/class-prices or Pricing from the menu on the app.
3. Select the Class Pass you wish to purchase.
4. Complete the purchase using either Stripe or Paypal.
5. Once confirmed your new Class Pass is now in your account to use!
6. When making a Booking you can now choose to pay by Pricing Plan.
7. You can pre-book classes as far ahead as you like.
8. If you need to cancel or reschedule your class you can do so at anytime 12hours beforehand and not lose a class credit.
Memberships
Memberships give you access to all Group classes (Reformer, Circuit, Mat-work) for a weekly fee.
To purchase a Membership:
1. Log in.
2. Head to Class Prices on the website www.pilateswithdan.com.au/class-prices or Pricing from the menu on the app.
3. Select the Membership you wish to purchase.
4. Complete the purchase using Stripe.
5. Once confirmed your new Membership is now in your account to use!
6. When making a Booking you can now choose to pay by Pricing Plan.
7. You have a set number of classes to use per week and they re-set every week, even if unused.
8. If you need to cancel or reschedule your class you can do so at anytime 12hours beforehand and not lose a class credit. You must use it within the same 7 days because if the Membership re-news you lose any unused credits.
To cancel a Membership – using the app
Here are the steps you need to follow:
1. Open the App
2. Tap icon on the bottom right (little person or your picture)
3. Tap 'My Subscriptions'
4. Tap 'More Details'
5. Tap icon on top right (3 dots)
6. Tap 'Cancel Membership'
To cancel a Membership – using the website
Here are the steps to follow:
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Log in to the site.
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Click your member profile at the top of the site.
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Click My Subscriptions in the drop-down menu.
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Click the More Actions arrow next to your plan.
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Click Cancel Subscription.
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Click Yes, Cancel to confirm.
If you're having difficulties cancelling your membership we can arrange that for them. Please email us pilateswithdan@gmail.com including details of what needs to be cancelled and when you would like the cancellation to take effect.
Online Workout Subscriptions
Online Workout Subscriptions can be used to supplement visits to the studio and work similar to a Membership with a monthly fee.
To subscribe to a Video Channel – using the website
1. Log in
2. Select ‘Online Workout’ tab
3. Select Channel of choice and click ‘Subscribe’
4. Click ‘Continue’
5. Click ‘Buy now’
6. Complete purchase details
(On some systems you may then need to log-out and in again to get access to the channel)
To subscribe to a Video Channel – using the app
1. Open the app
2. Tap ‘Video’ tab
3. Find the Channel you wish to subscribe to and select ‘View Channel’
4. Tap ‘Subscribe to Channel’
5. Follow the prompts to complete purchase
(Some versions of the app require you to log-out and in again to get access to the channel)
To cancel Online Workout Subscription – using the website
1. Log in
2. Select ‘Online Workout’ tab
3. Navigate to Channel and click the icon top right (looks like a little person)
4. Select ‘Cancel Subscription’
To cancel Online Workout Subscription – using the app
1. Open the app
2. Select the videos tab from the home page (next to Services)
3. Select the channel
4. Top right there should be 3 dots. Tap that.
5. Select Unsubscribe from Channel
6. Confirm
Merchandise Purchase
To purchase Merchandise – using the website
1. Log in
2. Select ‘Shop’ tab
3. Browse store and make selection, including size, colour and quantity
4. Click ‘Add to Cart’
5. Repeat steps 3 & 4 to make more selections. When ready to purchase select ‘View Cart’
6. Confirm Cart and select Shipping option
7. Click ‘Checkout’
8. Follow instructions to complete purchase
You will receive an email confirmation once purchase is complete and when it is ready to be shipped/collected
To purchase Merchandise – using the app
1. Open the app.
2. Tap the ‘Shop’ tab
3. Browse store and make selection, including size, colour and quantity
4. Click ‘Add to Cart’
5. Repeat steps 3 & 4 to make more selections. When ready to purchase tap the Cart icon (top right)
6. Confirm Cart and tap ‘Checkout’
7. Follow instructions to complete purchase
You will receive an email confirmation once purchase is complete and when it is ready to be shipped/collected.
Refund/Return
After purchase if you need to return/replace/refund your merchandise please notify us pilateswithdan@gmail.com and we can arrange that for you.